Paperwork

As I mentioned a couple of days ago I've been trying to add a diary to my web site. It's brought home to me how much paperwork I now have, and how valuable it is to me. Bookings have just moved into their own file having grown rather thick (I now print out directions and notes when I get the booking form). What really struck me is how much I enjoy those groups who send me several communications over a period of time. I guess the best way to describe it is to say it feels safer. I take enough calls that I haven't got a hope of remembering who where or when, so having something repeated to me a few times really helps. As does the call a week before a booking. So if you are a booking secretary for a group, cursing the workload ( I can imagine how much work it is and I don't envy it) please pat yourself on the back and know your effort is appreciated.

This exercise has also taught me that I need to fill in a booking form of my own during the initial call, as otherwise I can't follow up when a booking for doesn't arrive. Doh! Why does hindsight have to be so good?